I’ve spent over 20 years working in and around government systems with a career in the private sector before spending a five-year stint in central government itself. Today, I work with commercial organisations delivering public services on behalf of government, drawing on experience from both sides of the relationship.
That experience has taken me across international development, defence, welfare to work, justice and skills, working with government departments, delivery organisations and their supply chains to provide public services at scale, both nationally and internationally.
These environments are typically complex and high-pressure, often involving significant public funding, multiple stakeholders and real consequences when things go wrong. Over that time, I’ve led work across strategy, outsourcing and risk management – from operating model design and organisational turnaround through to growth strategies, system-wide reform and risk management.
In practice though, the work is usually about something simpler: bringing clarity to complexity. Making organisations easier to understand, better structured and more effective so they can operate properly and grow with control.
My values have been shaped by growing up, living and working in diverse settings which, when approached thoughtfully and intentionally, create the strongest foundations for organisations to succeed. That’s why I work closely with principle-first leaders in environments that are honest, open-minded and focused on addressing challenges in a way that benefits the business and the people delivering it.
Get a clear, honest view of the situation by understanding how things work in practice, not just how they are meant to work.
Clarify what matters, where the issues are and what needs attention first so decisions become more straightforward.
Introduce the reporting, accountability and operating structures needed to make things work properly.
Focus on what will work in practice, whether that means improving performance, resetting direction or building capability.